okbk Privacy Policy
— Your Data, Protected
At okbk, your privacy is not an afterthought — it is a core design principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you hold over it. Our platform serves over 50,000 active players across Bangladesh, and every one of them deserves transparent, respectful data handling.
How okbk Handles Your Privacy
Six core commitments that define the way okb k approaches your personal data. Every policy decision begins and ends with player trust.
okbk collects only the personal data strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data speculatively or for purposes unrelated to the services you use.
All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption. Sensitive account and payment data is stored using one-way hashing and tokenisation where applicable.
okbk does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with service partners essential to platform operation — payment processors, game providers, and identity verification services.
okbk never stores your bKash PIN, Nagad mobile banking credentials, or full card numbers. Payment transactions are processed entirely through the respective provider's secure gateway. We receive only a transaction confirmation reference.
You hold six enforceable rights over your personal data: access, rectification, erasure, restriction of processing, data portability, and the right to object. Requests are handled within 30 days. Contact [email protected] to exercise any right.
Promotional communications from okbk are opt-in by default. You may withdraw consent for marketing emails or SMS at any time via your account settings panel or by emailing [email protected]. Withdrawal of marketing consent does not affect platform access.
okbk is Bangladesh's most trusted online betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. In delivering our services — which include cricket betting, live casino, slots, and crash games — we necessarily collect and process certain personal data about the people who use our platform.
We take our data protection responsibilities seriously. This Privacy Policy sets out, in plain and formal English, precisely what personal data okbk collects, the legal basis on which we process it, how long we retain it, with whom we share it, and the rights you hold over it at all times.
This policy applies to all personal data collected through:
- The okbk website at okbk.io and all associated subdomains.
- Any mobile-optimised interface or progressive web application (PWA) provided by okbk.
- Communications between you and okbk via live chat, email, or support ticket systems.
- Participation in okbk promotions, surveys, or feedback programmes.
This Privacy Policy is incorporated by reference into the okbk Terms & Conditions. Where a conflict arises between this Privacy Policy and the Terms, the Terms shall prevail to the extent of the inconsistency.
For the purposes of applicable data protection law, okbk acts as the data controller in respect of all personal data collected from players and website visitors. As data controller, okbk determines the purposes and means by which personal data is processed.
Where third-party service providers process personal data on behalf of okbk in order to deliver specific services (for example, identity verification providers, payment processors, or game platform operators), those third parties act as data processors and do so only under contractual instruction from okbk, in compliance with applicable data protection obligations.
All data protection enquiries, subject access requests, and complaints regarding okbk's handling of personal data should be directed to the okbk Data Protection contact point. You may reach us at [email protected] — please include "Data Protection" in the subject line of your message.
okbk collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account updates |
| Financial Data | bKash / Nagad / Rocket / Upay account identifiers, transaction reference numbers, deposit and withdrawal history | Deposit & withdrawal processing |
| Gaming Activity Data | Bets placed, games played, wager amounts, win/loss records, session durations, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, timezone (BST, UTC+6) | All site visits |
| Usage Data | Pages visited, links clicked, time spent per page, navigation paths, search queries within the platform | All site visits |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact us |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills submitted for KYC | KYC and AML compliance checks |
okbk does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data for identification purposes. If you voluntarily disclose any such information in a support communication, we will treat it with heightened confidentiality and will not retain it beyond the resolution of your query.
okbk collects personal data through the following primary channels:
Direct Collection: Data you provide actively when registering an account, completing KYC verification, making a deposit or withdrawal request, submitting a support ticket, participating in a promotional offer, or completing a feedback survey.
Automated Technical Collection: Data gathered automatically when you visit the okbk website or use our platform interfaces, including IP address, device identifiers, browser characteristics, and session activity. This collection is facilitated by cookies, server logs, and similar tracking technologies (see Section 9 for full cookie details).
Third-Party Sources: In limited circumstances, okbk may receive personal data about you from third parties, including:
- Identity Verification Providers: Services used to cross-check your submitted identity documents against official databases for KYC compliance.
- Fraud Prevention Agencies: Shared industry databases used to identify accounts associated with previous fraud, money laundering, or prohibited conduct on other platforms.
- Payment Providers: Transaction confirmation data (reference numbers, timestamps, amounts) received from bKash, Nagad, Rocket, and Upay upon payment processing. okbk does not receive your mobile banking credentials or PIN from these providers.
- Game Providers: Aggregated gaming activity data from Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI for the purposes of game performance monitoring, dispute resolution, and responsible gaming compliance.
okbk processes your personal data only where we have a clear lawful basis to do so. The table below outlines the primary purposes for which we process personal data and the corresponding legal basis for each:
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your okbk player account | Performance of contract |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay | Performance of contract |
| Verifying your identity and age (21+ compliance) via KYC procedures | Legal obligation & performance of contract |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Legal obligation & legitimate interest |
| Administering responsible gaming tools (deposit limits, self-exclusion) | Legal obligation & legitimate interest |
| Sending transactional communications (deposit confirmations, withdrawal notifications) | Performance of contract |
| Sending marketing communications (promotional offers, bonus notifications) | Consent (opt-in) |
| Improving platform performance and user experience through analytics | Legitimate interest |
| Resolving disputes and responding to support enquiries | Performance of contract & legitimate interest |
| Complying with regulatory, law enforcement, or court directives | Legal obligation |
okbk does not sell, rent, or trade your personal data to any third party for marketing or commercial profiling purposes. We share personal data only with the following categories of recipients, strictly to the extent necessary to deliver the services you use or to comply with our legal obligations:
- Payment Processors: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposit or withdrawal request. okbk has no visibility into your mobile banking credentials or account PIN at any stage of this process.
- Game Providers: Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and other certified providers receive a pseudonymous player identifier (not your legal name or contact data) to facilitate game session management and game history retrieval.
- Identity Verification Services: KYC document data (NID, passport scans) is shared with our identity verification partner to validate your identity and age against official records. These providers operate under strict data processing agreements with okbk.
- Fraud Prevention Agencies: In cases of suspected fraud or money laundering, relevant account data may be shared with industry fraud prevention databases or law enforcement authorities as required by law.
- Technology Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers that process data strictly as data processors under okbk's instruction, subject to contractual data protection obligations.
- Legal and Regulatory Authorities: Where required by a valid legal directive, court order, or regulatory authority, okbk will disclose personal data to the relevant body. We will notify you of such disclosure where we are legally permitted to do so.
All third parties with whom okbk shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with okbk's instructions and applicable data protection law.
okbk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Account and Identity Data: Retained for the duration of your active account relationship with okbk, plus a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
- Financial and Transaction Data: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping obligations.
- Gaming Activity Data: Retained for five (5) years from the date of each gaming session to support dispute resolution, responsible gaming compliance, and regulatory audit requirements.
- KYC Verification Documents: Retained for five (5) years following account closure or the completion of the applicable KYC review, whichever is later.
- Support and Communications Data: Retained for three (3) years from the date of the communication to support dispute resolution and quality assurance.
- Marketing Preferences: Retained until you withdraw consent or for one (1) year following account inactivity, whichever comes first.
- Technical and Usage Data (Logs): Retained for twelve (12) months on a rolling basis for security monitoring, fraud prevention, and performance analysis.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.
okbk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Transport Layer Security (TLS / SSL): All data transmitted between your browser or device and okbk's servers is encrypted using 256-bit SSL/TLS encryption. You can verify this by looking for the padlock indicator and "https://" prefix in your browser's address bar.
- At-Rest Encryption: Sensitive personal data stored in our databases — including identity document references, account details, and financial records — is encrypted at rest using AES-256 encryption.
- Password Security: Account passwords are stored as one-way cryptographic hashes using bcrypt with a per-user salt. okbk's staff members cannot view your password, and okbk will never request your password by email, chat, or telephone.
- Access Controls: Access to personal data within okbk's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific role.
- Intrusion Detection and Monitoring: Our systems are monitored continuously for unusual activity, potential intrusions, and security anomalies. Alerts are reviewed by our security team on a 24/7 basis.
- Data Breach Response: In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, okbk will notify affected players without undue delay, providing details of the nature of the breach, the data affected, and the steps being taken to mitigate harm.
While we employ robust security practices, no online platform can guarantee absolute immunity from security incidents. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials, and contacting [email protected] immediately if you suspect your account has been accessed without your authorisation.
okbk uses cookies and similar tracking technologies (collectively "cookies") to operate the platform, improve the user experience, and maintain the security of your session. A cookie is a small text file placed on your device by a website server. Cookies do not carry viruses, cannot execute code, and cannot access other files on your device.
The following categories of cookies are used on the okbk platform:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, protect against cross-site request forgery (CSRF). Cannot be disabled without breaking platform functionality. | Session / up to 24 hours |
| Functional | Remember your preferred game categories, deposit method preferences, and responsible gaming limit settings to personalise your experience. | Up to 90 days |
| Analytics | Collect anonymised usage data (pages visited, time on site, navigation paths) to help okbk understand how the platform is used and identify areas for improvement. No personally identifiable information is included in analytics data. | Up to 13 months |
| Security | Detect bots, automated access attempts, and suspicious login patterns to protect account security and prevent fraud. | Session / up to 30 days |
okbk does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on external websites. You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impair platform functionality, including your ability to log in and maintain an active session.
You hold the following rights in respect of the personal data that okbk holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within thirty (30) calendar days of receipt.
You have the right to request a copy of all personal data okbk holds about you, along with information about how it is used and with whom it is shared. We will provide this in a structured, commonly used format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved, or where you object to processing based on legitimate interest.
Where processing is based on consent or performance of a contract, you may request that we provide your personal data in a machine-readable format so it can be transferred to another service provider.
You have the right to object to processing based on legitimate interest, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time via your account settings.
The okbk platform is strictly for adults aged 21 years and above. okbk does not knowingly collect personal data from individuals under the age of 21. All registration applications are subject to age verification as part of our mandatory KYC process, and any account found to be held by a person under 21 will be immediately closed in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has provided personal data to okbk or has been using the platform without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and delete any personal data related to the minor from our systems within five (5) business days of a verified report, subject to any overriding legal retention obligations.
okbk also employs proactive technical measures to detect and block access attempts from devices or accounts associated with underage users. Responsible gaming tools, including age verification checks and deposit restrictions, form part of our broader commitment to maintaining a safe and compliant platform. For further information on our approach to player protection, please review our Responsible Gaming page.
okbk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify you through one or more of the following channels:
- A prominent notice displayed on the okbk platform upon your next login session.
- An email notification sent to the address registered on your okbk account.
- An updated "Effective Date" displayed at the top of this Privacy Policy page.
Your continued use of the okbk platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting [email protected].
We encourage you to review this Privacy Policy periodically. All previous versions of this policy are archived and available upon request by contacting our data protection team at [email protected].
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version is v3.1.
Have a Privacy Question?
If you wish to exercise any of your data rights, have a question about how okbk handles your personal data, or want to report a suspected data breach, our data protection team is ready to assist. All requests are handled with full confidentiality and responded to within 30 calendar days.
Reach us at [email protected] with the subject line "Data Rights Request". Please include your registered username and a brief description of your request so we can assist you promptly.
Ready to Play on Bangladesh's
Most Trusted Platform?
Your privacy is protected. Your data is secure. Now explore everything okbk has to offer — from live cricket betting and BPL markets to premium slots, crash games, and live casino tables powered by Evolution Gaming and Pragmatic Play. Over 50,000 players across Dhaka, Chittagong, and Sylhet already trust okbk. Deposits via bKash and Nagad available instantly.